Check-Out

Check-Out

The second most important report to finalise any deductions!

Check-Out


The purpose of the Check-Out is to identify and note any discrepancies between the Inventory report and that of the Check-Out once the Tenants have vacated the property. Our clerk will comment on the cleanliness of the property, condition of furniture/other items that were present at Check-In, any new items that may have been left behind by the Tenants, items that may be missing or permission not sought for their disposal, any damages or broken items caused as a result of the property being occupied.

This report will also include photographic evidence that is time and date stamped giving you a clear overview of each room/area that is being inspected. Meter readings will also be taken and will be used to close off any outstanding utility bill that they may have not cleared by the last day of their tenancy.

If there are any damages/repairs that need to be carried out prior to any new tenancy commencing, these will be highlighted on a separate column. The report will also advise if the issues are due to wear and tear as per the original condition at the start of the tenancy/length of stay of the tenants or if they are negligence caused by the Tenants. Unfortunately, a claim for deductions cannot be made if something is deemed wear and tear or was present prior to the start of the Tenancy. Deterioration will occur over time and as such claims of this nature cannot be made.

In the event of a dispute between the Landlord and the Tenant, the Check Out report is an important document to have. If neither party (Landlord or Tenant) come to an agreement on the damages/proposed deductions, the matter may need to be raised as a 'claim' via the Deposit Protection Scheme. Should this be the case, the independent adjudicator will be asked to review the dispute using the Inventory and Check Out reports and make a ruling on the judgement.

Please note: This report will not include information on the functionality of the bath, shower, taps, sinks, and general plumbing.

Our FAQ's

• Description of the fixtures and fittings along with photographic evidence

• Cleanliness of the property and any fixtures/fittings

• Smoke alarms and CO2 detectors tested and in working/non-working order

• Number of keys handed back to the Agent

• Windows, blinds, curtains, doors and flooring checked

• Kitchen cabinets, utensils/pots (if returned/are missing)

• White goods listed and tested for power as well as cleanliness

• Locks tested and in working/non-working order

• Bulbs if they are in working order/need to be replaced if otherwise • Any defects will be highlighted

• Any actions for repair will be specified

• Meter readings provided as per the start of the tenancy (serial number of the meters will be provided)

No. Tenants do not need to be present during this process as this will be carried out by a third party clerk. We can however meet the Tenants if they wish to handover the keys in person.

Yes, we can still perform a Check-Out report, as long as you are able to provide us with the original Inventory of which we can make comments against.

Usually, we have a 48 hour turnaround, though we do have requests that require the report to be submitted within 24 hours. Should you need this to be sent to you urgently, please let us know and we will arrange this at no additional cost.

Yes, both parties will have an opportunity to make any comments they feel are adequate. Should Tenants wish to comment on any of the clerks assessment or photos taken, they can do so via the Additional Comments section of the report. The revised version will then be assessed by the clerk to confirm they are appropriate, once agreed, an updated document/link will be sent via email.

You can do this by clicking the 'Make a Booking' button, or by emailing us at ... .

What are the most common disputes?

Cleaning

Tenants are required to return the property in the same clean condition as found. The Inventory report would advise of such condition at the start of the tenancy. Tenants will be charged for the level of cleaning that is required. If a Landlord paid for a professional clean at the start of the tenancy, an invoice or receipt will need to be used as evidence confirming that such clean was performed. It would not be deemed a professional clean if only cleaned to a domestic standard.

Mould/Condensation

To avoid the most frequent cause of property damage and deposit deductions, tenants are required to take reasonable steps to prevent condensation. This includes ensuring adequate ventilation in 'wet rooms' (kitchens and bathrooms) and avoiding drying laundry on radiators. Should mould appear due to structural issues (penetrating or rising damp), it must be reported to the landlord immediately to ensure a swift resolution and avoid a formal dispute.

Redecoration

Tenants are expected to return the property with walls in a similar condition to the commencement of the lease, allowing for reasonable wear and tear. Please note that heavy scuffing from furniture, 'chips' in the paintwork, and unauthorized repainting are considered decorative damage. To ensure a smooth check-out, please ensure all furniture is kept slightly away from walls to prevent friction marks and refrain from using nails or adhesive hooks without prior written consent.

Damage/Negligence

enants are expected to oversee the day-to-day maintenance of the property and act promptly to prevent further damage. Negligence occurs when a tenant fails to report a maintenance issue (such as a slow leak) or fails to take basic precautions (such as bleeding radiators or clearing hair from drains). In cases where damage is caused by a lack of reasonable care, the cost of restoration may be deducted from the security deposit, subject to depreciation and the age of the item.

Do you have a dispute that you need assistance with?

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The Problem-Solver

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The Direct Ask

Facing a dispute over damage or mould? Get professional backup to protect your interests.

The Minimalist

Dispute assistance: Clear, independent reports to end 'he-said, she-said' arguments.

Check-Out